Refund Policy

At Prayas Trust, we are deeply committed to ensuring transparency and trust with our donors and supporters. As a charitable organization, all donations and contributions are critical to sustaining our mission and projects. This policy outlines the terms and conditions related to refunds of donations made through our website.

1. Donations

• Donations made to Prayas Trust are voluntary, and contributors are encouraged to verify all information before making a donation.
• Once a donation is made, it is considered final and non-refundable, except in specific circumstances outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

• Duplicate Transactions: If a donor mistakenly makes the same payment multiple times, they may request a refund for the duplicate amount.
• Error in Processing: If there is a technical error or payment discrepancy, a refund request may be considered.

3. Refund Request Process

• Refund requests must be submitted within 7 days of the transaction date.
• To request a refund, donors should contact us with the following details:
  • Full name
  • Donation date and amount
  • Transaction ID or receipt number
  • Reason for the refund request

Requests should be sent to:
Email: prayas.kol54@gmail.com
Phone: +918910606053

4. Review and Approval

• Refund requests will be reviewed by our administrative team.
• Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.

5. Non-Refundable Transactions

• Donations made through third-party platforms (e.g., fundraisers, crowdfunding sites) are subject to their respective refund policies.
• Contributions made anonymously or without proper documentation may not be eligible for a refund.

6. Changes to This Policy

Prayas Trust reserves the right to amend or update this refund policy at any time. Changes will be communicated via our website.

7. Contact Us

For any questions or concerns regarding donations or refunds, please reach out to us:

Prayas Trust
Email: prayas.kol54@gmail.com
Phone: +918910606053